At EFI we strive to reduce the environmental impacts associated with the packages we ship. EFI predominantly uses starch-based biodegradable peanuts for packaging that will dissolve in water and are safe for composting.
EFI is committed to maintaining fair and competitive pricing. Prices shown on our web site are stated in U.S. dollars and are FOB point of shipment. Item availability and prices are subject to change without notice.
EFI accepts payment by MasterCard, VISA, Discover or American Express. We preauthorize orders before shipping, but do not apply charges to customer credit cards until after the order has shipped. For security purposes credit card information is not maintained by EFI.
All items on ShopEFI.com are available for shipment within the Continental U.S. All orders received on ShopEFI.com by 2PM (EST) Monday – Friday and are in-stock will be shipped the same day via either the United States Postal Service (USPS) or United Parcel Service (UPS) as follows:
- Orders up to $ 99.99 - $9.99 Flat Rate Shipping
- Orders Over $ 100.00 - Free Shipping – Excludes oversized and hazardous items.
We offer 2nd Day and Overnight delivery services for your convenience at an additional cost. If this option is selected at checkout, you will be charged the actual shipping charges from the carrier.
Orders Shipping to Alaska or Hawaii – Call Customer Care at 1-844-786-2334 to place your order.
All items on ShopEFI.com are available for shipment only within the Continental U.S. All orders received on ShopEFI.com by 2PM (EST) Monday – Friday and are in-stock will be shipped the same day via either the United States Postal Service (USPS) or United Parcel Service (UPS).
If products are on backorder we will provide you with an estimated ship date for the backordered products, usually by e-mail. If all products cannot be shipped at one time, the total shipping charge will never exceed the shipping quote provided during checkout. You are also able to check on an order's status through the My Account section of our site.
Customers wishing to change or cancel orders should send an e-mail to CustomerService@ShopEFI.com or call 844-RUN-2EFI / 844-786-2334. Please be sure to reference your order number when you contact us.
Please open and inspect your order within 30 days of receipt. If you need to initiate a return please send an e-mail to CustomerService@ShopEFI.com or call 844-RUN-2EFI / 844-786-2334 for a Return Materials Authorization (RMA) number prior to returning products. Returns sent COD will not be accepted.
General Item Returns
Eligible Time Period: 30 days from delivery date
Non-Eligible Items: EFI cannot accept or issue credit on the following products: caulking, sealants, foams, mastic or tapes.
We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order. All returns beyond 30 days of shipment are subject to a 15% restocking fee.
Incorrectly Shipped Orders
Eligible Time Period: 30 days from delivery date. Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within two business days upon receipt of the incorrectly shipped items.
Damaged Item Returns
Eligible Time Period: 15 days from delivery date. If an order has arrived damaged you should notify both Energy Federation and the carrier within 15 days. All packaging should be kept because the carrier may choose to inspect the damaged goods and shipping box at the delivery address. Energy Federation will issue a credit to the customer pending confirmation from the carrier. We may or may not request return of the damaged goods. If we do request that the goods be returned Energy Federation will either issue a UPS call tag or provide a prepaid return address label to be used for returning those items damaged in transit.
Defective Item Returns
Eligible Time Period: One year from the delivery date unless otherwise noted on the item. Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label to you for return of the merchandise. A credit will be issued when the defective items are received. You are not responsible for the cost of return of defective merchandise when a UPS Call Tag or prepaid return address label is used. You are responsible for the cost of return shipping if you do not use one of these methods. If the merchandise fails during the manufacturer's product warranty, but after one year from the purchase date, Energy Federation reserves the right to refer you to the manufacturer for replacement of the failed product.
Refunds are processed within approximately five business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on this site.